General Provisions
These Terms govern the provision of electronic services through the polskiebazyfirm.pl Service, in particular the rules for creating an account, placing orders, making payments, and downloading purchased databases.
- These Terms comply with the Act on the Provision of Electronic Services (Journal of Laws 2002 No. 144, item 1204)
- These Terms comply with the Consumer Rights Act (Journal of Laws 2014, item 827)
- Every user is required to read these Terms before using the Service
Electronic Services Provided
User account
The Service allows you to create an account, which provides access to the customer panel, order history, downloading purchased databases, and managing consents. The account is free. Registration requires an email address and password (min. 12 characters). The account is verified by clicking an activation link sent to the provided email address.
Database generator
The generator allows you to configure filters (PKD, city, contact mode, number of records) and preview the price in real time before placing an order. The price displayed in the generator is indicative and may change until the order is finalised (e.g. due to updates in the company database).
Database sample
Every user may download a free sample of 10 companies (CSV) matching the selected filter. The sample requires an email address and acceptance of the privacy policy. The sample is sent as a one-time download link valid for 60 minutes. Samples are subject to limits — a maximum of 3 samples per email address within 24 hours.
Orders and Payments
Placing an order
An order is placed via the generator. Filter configuration (PKD, city, number of records, contact mode) is saved as a draft. The user may return to the draft within 7 days. After 7 days, an unpaid draft may be deleted.
Price and discounts
The final price is calculated based on: number of records × unit price + contact mode surcharge (email, phone, email+phone). VAT at 23% is added to the price. Volume discounts are applied automatically: 10% for orders above 1,000 PLN net, 15% above 5,000 PLN, 20% above 10,000 PLN.
Payment
Payment is processed via Stripe. We accept credit and debit cards. Once payment is credited, the order receives "paid" status and the database is generated and made available in the customer panel. A VAT invoice is issued automatically after the order is paid.
Access to Purchased Database (Lifetime Access)
After payment, the user receives unlimited access to the purchased database in the customer panel. The database may be downloaded multiple times without additional charges. If access to the file is lost, the user may regenerate it from the panel.
- The database is generated as CSV/XLSX with data current at the time of purchase
- A snapshot of the purchased data is archived
- The user may purchase a database update option (+10% of the order value)
- The Service reserves the right to change the file format or delivery method while maintaining data quality
Complaints and Refunds
Due to the digital nature of the product (company data), which is immediately available after purchase, the right of withdrawal does not apply after the file has been downloaded — in accordance with Art. 38 of the Consumer Rights Act. The user has the right to lodge a complaint in the following cases:
- Discrepancy between the number of records and the declared amount (difference > 5%)
- Incorrect or outdated data in > 10% of records
- Technical problem preventing file download
- Complaints are processed within 14 business days
Liability
The Service makes every effort to ensure that data in the databases is current and complete. Data originates from public registers (CEIDG, KRS, REGON). The Service is not liable for how the purchaser uses the data, including compliance of marketing activities with the GDPR and the Electronic Communications Act.